| Q: What do you mean when something is sold in a pack? |
Some of our smaller items (lanyards, magnets, mouse pads) are sold in packs. Items sold in packs are packaged individually, but they are priced as a set. Depending on the product, the number of items in a pack equals one piece toward the combined total. For example, 6 lanyards equal one piece. Please refer to the item description or call 888-896-7474 to find out if a specific product is sold in a pack. |
| Q: What is a combined ordering system? Is that the same as a minimum order? |
No! A combined ordering system is not the same as a minimum order. A minimum order is the minimum amount of pieces you need to buy per item or in total. A combined ordering system is simply a pricing system which bases its prices on the total number of pieces/packs you have ordered. |
| Q: What is the minimum order for your merchandise? |
The prices in this catalog are based on a total combined order of 60 pieces/packs; however, we frequently accept smaller orders. Please call 888-896-7474 for pricing on orders of 15-59 pieces. |
| Q: What is the ordering process like? Is it difficult and how long should it take? |
You will receive a confirmation e-mail that includes the invoice and art preview within 24-48 hours from the time you place your order. You must reply to the e-mail with your approval or with any necessary changes to the order details. You will receive a new confirmation e-mail and preview each time a change is made to the art or order details. Once you approve all the art and order details, your payment will be processed. All purchase orders, including payment terms, will be verified with the school’s bookkeeper. Once the payment is received or the PO is verified, the order will be submitted to the factory for production. Please note: The order process is not complete until we receive your approval and payment. The merchandise is delivered approximately 3-4 weeks from the date you approve the order and payment is received. Please keep in mind that frequent art changes will delay the order process. |
| Q: How do I price my stuff for fundraising? |
It is ultimately your responsibility to determine the resale cost of your fundraising products; however, we do recommend that you add at least $5 to the cost of the product when using the merchandise for fundraising. Pricing for fundraising is based on a total combied order of 125 pieces. Please call 888-896-7474 for a price list. Also, when determining your resale prices, please remember that there is a $25 handling fee and $50 art fee (first order). |
| Q: How long will it take to receive my order? |
The current turnaround time is 3-4 weeks from the date we receive your approval and payment is confirmed. Please keep in mind that frequent art changes will delay the order process. Please note: The order process is not complete until we receive your approval and payment. |
| Q: What are your payment terms? |
We accept personal checks, money order and cashier’s checks. We must receive payment prior to production and delivery. The turnaround time of 3-4 weeks begins when we receive pament and approval. Purchase orders are accepted from schools. Squads using a school purchase order must guarantee payment within 15 days after delivery. We must verify the purchase order and payment terms with the school bookkeeper before the order is submitted for production. Late payments are subject to a $100 late fee. |
| Q: How do I place an order? |
Please call 888-896-7474 to speak with a sales representative. We will need the following information when you place an order: |
- School/Team Name
- Shipping Address
- Contact Name
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- Contact Telephone Number
- Contact E-mail Address
- Order Quantities and Products
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- Sizes (Belts, Caps, Flip Flops)
- Design Details
- Payment Information
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If you fax or mail your order, please note that we will need a contact telephone number and e-mail address so we can contact you with a confirmation e-mail and art preview. |
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